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Ordering & shipping
Please also read FAQ for more information.

Shipment to a Florida address
All Florida customers will be charged sales tax unless we have a valid current year Resale Tax certificate on file. If you are a Florida sales tax exempt customer and if this is your first time purchase for the current year, please email us a .pdf copy to or fax (407-926-0855) your Florida resale tax certificate so we can make your online account sales tax exempt.

International Customers
Please keep in mind that the buyer is responsible for any and all customs duties, tariffs, taxes etc. imposed by buyer's country's government and we have no idea what those amounts would be.
Credit card billing and order shipping address must be same for us to be able to accept non USA account card holder and the credit card needs to be in the buyer's name.
We have very special rates from Fedex for international shipments.

Discrepancies & Returns
Please inspect and check all merchandise on receipt. All claims of shortages and defective items must be made within 7 calendar days of receipt of merchandise. Keep in mind we thoroughly check all merchandise for orders before they are shipped and keep accurate records with minute details of your order as it passes through different steps including digital images of the merchandise being shipped.
Please click Return & Exchange Policy for the details.

Canceling an Order after placing it
If you cancel an order after placing it you may be required to pay a 10% restocking fee if we have already started to process your order. Please keep in mind it takes quite a bit of an effort on our part to pull your order and process it.

We reserve the right to correct pricing errors.

Our prices are FOB our warehouse in Orlando, Florida.

All shipments are insured. In case of lost packages and or damaged packages, we will file claim with the insurance company with customer's cooperation. Customer must provide any documentation needed to authenticate the claim. We will file the claim with insurance company and reimburse to you only when insurance company has accepted the claim. in case the packet is damaged in transit please make a NOTE with carrier before signing when receiving the packet. Then email us the details of the problem and we will file the claim. It is extremely important that you keep the original packaging for inspection by the carrier and/or insurance company until your claim is settled. Your signed statement/affadavit regarding the damage and the details of the damage will be needed to file the claim. The same applies to lost packages also.

Shipping Address
If the shipping address you have given us is incorrect and/or incomplete and/or the transport company (such as UPS, Fedex) has to make an address correction, this will result in an address correction charge by UPS/Fedex. We will automatically charge the fee charged by them + $10 handling fee to your credit card. Also, your delivery will get delayed as well. This address correction also applies if you decide to have your order forwarded by UPS/Fedex. It is very important that you give us a complete and accurate address to ship. Also our shipping system finds that your address in incomplete or incorrect, we will hold your order until we have your correct address to ship.
Please note that website allows up to five shipping address entries in your account. It is your responsibility that you chose the correct ship to address. We are not responsible if you chose an incorrect address from address book such the address you used to live earlier (your former address). You can update your address book by logging into your account and clicking "View or change entries in my address book".

Freight and Insurance
At checkout, you will be given various shipping options and their corresponding costs.

Please click Free Shipping for details on free shipping.

We accept VISA, MasterCard, Discover, American Express and Paypal.
If you chose to use your paypal account to make a payment you may pay from your paypal account, paypal linked checking account, or paypal linked credit card.

Credit/Debit Card Payments
Please note that paypal is also our credit card processor as Paypal is considered to be very secure and for its excellent reputation. Also note that your credit/debit card is now charged at the time you place your order.

Payment by Check or Money Order
We do not take checks. We prefer you use your debit card instead of using checks.
You may choose to pay by money order. In such cases, please enter your order online in the shopping cart and then email us a copy of your order. We will calculate a final total including shipping costs and let you know the money order amount to mail us.

Email Address
Please use your correct email address when you place orders. Our shipping system will email you the tracking number of shipment to the address on your order and you will know the status of package as it leaves our facility including estimated delivery date.
Also, we use this email address to contact you when we need to communicate with you about your order.

Tips for Receiving your Order Promptly
Be sure to reply promptly to our emails regarding your orders.
Be sure that person initiating the order is also the credit card owner. The billing address (address where credit card bill comes to must be accurately specified when placing your order otherwise your order will certainly be delayed and may eventually be canceled.

Applicable to all orders
Make sure you have double check the address including STATE and ZIP CODE code for accuracy. Incorrect address/zip code will delay your shipment.
Double check your "SHIP To" Address for EACH order.
Be sure to give us your day-time phone number (cell number etc.) so we can get a hold of you in case of questions/clarifications etc otherwise your shipment will get delayed.
You will receive an order confirmation email when you place your order online including an order number.
If you don't get this email, please call us or email us confirming your order. Chances are your order is still sitting in the shopping cart.