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phone(407) 370-2929


Please take a few moments to read these frequently Asked Questions. These will answer most of your questions. If you still have any unanswered questions please contact us at 407-370-2929 or email us at


Q. Do you take paypal?
Answer. Yes we do take paypal. There is a paypal checkout option on the payment page. You can pay from your paypal account. Even if you don't have a paypal account you can pay thru the paypal checkout page using your or your spouse's credit card but not somebody else's credit card. The payment is processed on paypal's website and credit card data is NOT recorded on Paypal express checkout also gives you "Bill Me Later" payment option whereby paypal may give you 6 month to pay your purchase of $99 or more.

Q. Can I call in my credit card number as I don't want to enter it online?
Answer. There is another alternative for you and that is to use paypal checkout. Just select the paypal option on the payment page. Alternatively, you can print the contents of you shopping cart and email to us as a pdf. We will also need your credit card billing and shipping address and we can take your credit card details on the phone as long as you are the credit card holder and credit card billing and shipping address are the same. Please note that we will not be able to do free shipping in this scenario as the free shipping option is only available when your orders are submitted online.

Q. Do you offer Free Shipping?
Answer. Yes we do.
We offer Free USA shipping to all 50 states as well as Washington D.C., and Puerto Rico on online orders placed on this website. Great way to get your order shipped if you are NOT IN A HURRY to receive your order! A minimum purchase of $75 is required to get this free shipping.

The processing time for these orders is generally 3 to 5 business days. If your order is taking more than 3 days then will be inform you.

Business days are Monday thru Friday 10 a.m. to 5 p.m. EST. Saturday, Sunday and USPS/UPS holidays are not counted as business days. It generally takes 3 to 10 business days in transit from the time the order is shipped to the time it will reach you. In some cases it may take longer as we have no control on postal system once your package leaves our facility. We use USPS first class, USPS Parcel Post and UPS Ground for Free shipping and reserve the right to choose how we ship these orders. PLEASE NOTE THAT DURING HOLIDAYS (During the month of December) U.S. MAIL TAKES LONGER THAN USUAL. WE ARE NOT RESPONSIBLE IF YOUR FREE SHIPPING ORDER DOESN'T GET TO YOU WHEN YOU NEEDED IT AS WE HAVE NO CONTROL OVER U.S. MAIL.

If you need your order in a rush we suggest you use other methods of shipping offered by us.

Q. Do you require a business license to purchase from you?
Answer.We Don't require a business license to purchase from us. However, you must meet our minimum purchase requirement answered in the next question.

Q. Do you have a minimum order?
Answer. Yes. it is $50 for domestic shipments and $100 for shipments outside of USA. Please keep in mind that minimum order to get free USA shipping is $75.

Q. Tell me more about your company?
Please click About Us to get to know us.

Q. Do you carry a large selection of products?
Answer. Yes. We carry over 10 thousands different beads and findings. We carry over 5,000+ different Swarovski crystals; over 800 different charms and pendants; huge selection of sterling silver and gold-filled beads and findings; bulk chains, pewter including a huge selection of TierraCast pewter, and a new line of Gemstone/rosary chains, Boho (Bohemain), Tribal, Tibetan, and Nepalese jewelry pendants and supplies, .

Q. Are your products suitable for making children's jewelry?
Please note that items offered on this website are not intended for the creation of children's jewelry nor intended for use by children under the age of thirteen.

Q. Do you carry TierraCast ?
Answer. Yes, we do. We offer a huge selection of TierraCast products.

Q. What is your Return Policy?
Answer. Please click Return Policy for the details.

Q. Do you have a printed catalog you can mail us?
Answer. Sorry we don't have printed catalog. Our merchandise is constantly getting updated on our website.

Q. How soon do you ship orders after I place them?
Answer. It is our goal to ship out orders as fast as possible. Orders with paid shipping options (such as UPS, Fedex, First Class Mail, Priority mail, Express Mail) are shipped out before free shipping orders are shipped. If you have urgent shipping needs please contact us at 407-370-2929 or write a note when you place your order. Just remember to NOT choose free shipping option if you need your order in a hurry.

Q. Tell me more about your "Ordering & Shipping" process?
Answer. Sure. There are lot of details. Please click Please click Ordering & Shipping for further details.

Where can we see your Merchandise?
Answer. You may visit our showroom in Orlando Tourist District. We suggest you call us 407 370 2929 and let us know.
We also suggest that you get familiar with out products on the website before coming to showroom/warehouse. It will save you time when you come to visit us.
Please note that there are no prices written on products in the warehouse. Some prices if written may be old or incorrect. Please click Visit Showroom for details.

Q. Are your prices in Showroom different from prices on your website?
Answer. Our prices are same whether you buy at showroom/warehouse or online through our website except the website may have special prices on some items which are only applicable to online orders placed on the website.

Q. How do you charge Sales Tax?
Answer. All shipments to a Florida address or purchases at our warehouse/showroom, will be charged Florida 6.5% sales tax unless you have given us a current year copy of your Florida Annual Resale Certificate. Existing accounts please note that we need acopy of your new certificate every year. If you are already a sales tax exempt customer, and are now opening an account online, it is necessary that you create the online account with the same name and address as it shows on the sales tax exempt certificate you have given us. This website doesn't know that you are already a sales tax exempt customer. So after creating your account, you may either ask us to make your online account tax exempt before ordering or write a note to make your account sales tax exempt when placing your first order thru the website. We will take care of the rest.

Q.How does your Pricing Structure work?
Answer. We have three Levels of pricing. The more you buy, the more you save. In some case several categories and subcategories may be grouped for Quantity Based Discounts but not for all the products we carry.
For some popular or commonly used items we offer 4th level pricing also. If you are buying a very large number of a certain item then we can offer you a better pricing. Many of the items throughout the website are priced at BULK level.
Swarovski Crystal Pearls have their own Price discounting structure. On crystal pearls, there is a 10% discount at 12 or more of total crystal pearl strands and 15% discount at 24 or more total crystal pearl strands purchased. Various different size, shape, colors of Swarovski crystal pearls can be combined for discount to calculate the discount rate.

Swarovski Crystal Peals Factory Packs: Have their own special pricing. Various different color, size, shape of Swarvoski crystal pearl factory packs can be combined for quantity price break. There is a discount when a total of 5 or more or 10 or more factory packs of Swarovski crystal pearls are purchased.

Swarovski Flatbacks Have their own discount schedule. Flat backs have their own all assortable discounted pricing. On a total of 5 Swarovski flat back factory packs price level 2 (generally 5% discount) applies, and on a total of 10 Swarvoski flat back factory packs price level3 (generally 7.5% discount) applies.

Swarovski Crystal Beads & Pendant Factory Packs Have their own discount schedule. These have their own all assortable discounted pricing. On a total of 5 Swarovski factory pack price level 2 (generally 5% discount) applies, and on a total of 10 Swarvoski factory packs price level3 (generally 7.5% discount) applies. We can only assort beads and pendants here for volume discounting.

Swarovski Crystal Beads (5000 series such as bicones, rounds, cubes etc.) Have their own discount schedule. All the 5000 series beads (small packs) can be combined for higher volume discount.

Swarovski Crystal Pendants (6000 series such as top drilled bicones, hearts, starfish, moon etc.) Have their own discount schedule. All the 6000 series pendants (small packs) can be combined for higher volume discount.

Sterling Silver Letter Blocks can be combined for price breaks within the same size and shape.

Quantity Discounts:Quantity discount prices are given only when ordered quantities are in stock. If you like we can keep your order pending until such quantities are back in stock. Every effort is made to make the quantities available ASAP.

Q.Do you Carry Swarovski Rhinestones Flatbacks?
Answer.We carry a Huge selection of Swarovski Flatbacks both Hot-fix and Glue-On. These are sold in factory Packs.

Q. Do you Back Order products not in stock?
Answer.We make every effort to ship you all the items you have ordered. If we are short on some item(s) to fill your order then we will most likely contact you and let you know the situation. If you ask us to backorder a item and if that item is for sure coming back in stock in very near future, we will backorder that for you for your convenience. In such cases, we will go ahead and charge for the backordered product on the original order and ship your backorder by U.S. mail without any shipping cost to you. PLEASE NOTE THAT BACKORDERING IS NOT DONE FOR ORDERS SHIPPING OUTSIDE OF UNITED STATES.

Do you send out samples?
Answer. Sorry, we do not send out samples.